Refund policy

Refunds

As a result of the unique nature of our business, we regret to inform you that we are unable to process any returns/refunds. Our products are carefully crafted by hand and tailored to each individual order, reflecting our commitment to exceptional craftsmanship. We take great pride in our work and endeavour to share photos of your order to ensure that it meets your expectations.

Refunds are also not permitted for our wholesale balloons or party supplies

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.